The Weloop product Answer, decide, measure, in one place.

The detail of what Weloop does, what stays in your hands, and what your technical teams will ask.

Book a demoSee the demo in 5 steps
17 languages
It answers in the language of the question.
Extension
In the browser, on Workday or Salesforce.
Installation
Access to Weloop and a script.
 Your application
Expense report
Amount  12,50Invalid amount
Weloop AssistantRead the page: Expense reportClose the thread
My amount is rejected, how do I fix it?
Write 12.50, with a dot.See the source
Microsoft TeamsConversation with the Weloop Assistant
My amount is rejected, how do I fix it?
Weloop AssistantWrite 12.50, with a dot.See the source
Thanks, it went through.
Great, I'm closing your request.
Slack# support-it
My amount is rejected, how do I fix it?
Weloop AssistantWrite 12.50, with a dot.See the source
Thanks, it went through.
Great, I'm closing your request.
01 · Overview

AI answers. You decide the rest.

02 · Answer

Answers come from your articles, and show it.

Import your existing documents (PDF, Word, PowerPoint, Excel...): the AI turns them into drafts you review before publishing.

  • Every answer cites its source
  • Search by meaning, in every language
  • Instant answers, 24 h a day, in 17 languages
03 · Decide

Only decisions reach your team.

The ticket is created in Jira, ServiceNow, Slack, Teams or the kanban, with fields mapped and synced both ways.

Required fields are asked in the conversation. On delivery, the user confirms the fix works.

  • SLA in business hours: nights and weekends don't count
  • People reporting the same problem are linked to the same ticket
  • A recurring request with no rule is flagged to you
04 · Measure

Measure at the right moment, with the right person.

Above the chat bubble, after a conversation, by email or in your pages. Triggered by a URL, an action, an event or a date.

  • Results by country and by group
  • Participation and drop-off, question by question
  • Controlled frequency, reminders if the survey is ignored
05 · Monitor

What the AI resolved on its own, and what needs your attention.

One screen to follow the AI, your teams and satisfaction, with nothing to export.

  • Resolved by the AI, answers from the knowledge base, on time (SLA), NPS and CSAT
  • Urgent list: undelivered first, then SLA breaches
  • 7, 30, 90 days, and the same figures through the API
06 · Also included

Rules and announcements: all included.

Rules

Describe a rule in plain language, the assistant sets it up

What the AI collects, who it routes to, when it escalates. Every change is versioned, attributed and reversible.

If Recognizesa bug blocks several people, ask Collectshow many and by when, then send to Routesthe Product team.

Announcements

Every user sees what became of their feedback

A resolved ticket becomes an announcement in one click: banner, bubble or changelog, scheduled or immediate, in 17 languages, with its reach measured.

Amount accepted on submitfixed, 4 requesters notified
Bubble
Payroll exportnew format available
Banner
Release noteseverything new this week
Changelog
07 · You stay in control

An AI you can watch at work, and take over from.

See how it endsEvery conversation: resolved, routed or handed to your team, by rule and by page.
Take overA moderator can take over any conversation, and the agent steps aside.
Choose how far the AI goesEach AI feature can be turned off per project.
Review before publishingDrafts and fields suggested by the AI are reviewed before publishing.
08 · For your technical teams

What your CIO will ask you.

REST API and MCP server

Projects, tickets, announcements, surveys, knowledge base and statistics, all documented. Keys with limited scope and expiry.

Read the documentation

Linked environments

Production and staging are linked: test a rule before showing it to your users.

Browser extension

Chrome, Edge, Firefox, deployed through enterprise policy, on the sites you declare. Nothing is sent from the pages visited.

Identity

SAML 2.0 or OIDC SSO with groups mapped to roles, a signed JWT in your pages, or an email code.

A script, pinned version

One URL per project or the npm package. Host a pinned version and update it at your own pace.

Deployment

Cloud in France and the EU, on your own domain, or on premises with Helm for Kubernetes or Terraform for AWS ECS: your data then never leaves your IT systems.

Mistral AI models, Scaleway hosting in Paris, GDPR by design.

09 · Integrations

Connected to the tools your teams already use.

Jira

Ticket created, fields mapped, statuses and comments both ways.

ServiceNow

Incident from a rule, preview before creation, states synced.

Slack

Channel or direct message, thread replies come back into the conversation.

Microsoft Teams

Widget for users, card in a channel or direct message for teams.

Amazon EventBridge

Every item on your own bus: Weloop never calls your tool.

API and MCP

The whole back office, through the API or your AI agents.

Browser extension

The widget on Workday, Salesforce, ServiceNow and any closed SaaS.

Microsoft portals

SharePoint, Power BI, Power Apps: the widget embeds in your portals.

10 · Questions

What people ask us about the product.

All questions
Which tools does the assistant answer in?

In your web applications, with the widget, in Microsoft Teams and in Slack. The browser extension shows it on Workday, Salesforce, ServiceNow and any closed SaaS, and the widget embeds in SharePoint, Power BI and Power Apps. In 17 languages.

Which documents can be imported into the knowledge base?

PDF, Word, PowerPoint, Excel, CSV, Markdown or HTML. The AI turns them into draft articles you review before publishing, and every answer from the agent cites its source.

Which ticketing tools does Weloop sync with?

Jira, ServiceNow, Slack, Microsoft Teams or the built-in kanban, with fields mapped and statuses synced both ways. For any other tool, Weloop publishes the event to Amazon EventBridge.

How do NPS and CSAT surveys work?

Above the chat bubble, after a conversation, by email or in your pages, triggered by a URL, an action, an event or a date. Results can be read by country and by group, and a low score becomes a follow-up case.

Does Weloop have an API?

Yes. A REST API and an MCP server cover projects, tickets, announcements, surveys, the knowledge base and statistics. Keys have limited scope and an expiry date.

Can you keep control over the AI?

Yes. A moderator can take over any conversation, each AI feature can be turned off per project, and drafts suggested by the AI are reviewed before publishing. Full details are on Sovereignty and security.

See it on your use case.

30 minutes with our team, on your real use case. Access to Weloop and a script, nothing to change for your teams.

Book a demoContact us

Learn more:How it worksSovereignty and securityDeployment optionsFrequently asked questions