Help
Help and documentation
Weloop collects the feedback your users leave in your product, answers what it can, and routes the rest to your team – in the Weloop dashboard or in the tools you already use, such as Microsoft Teams. This page gathers the guides and contacts you need to get started.
Get started
- Create your Weloop account. Book a demo or write to contact@weloop.io. A member of our team creates your organization and sends you an invitation by email.
- Sign in. Open the invitation link, or go to admin.weloop.ai and sign in with your work email. A magic link is sent to your inbox – no password to remember.
- Install the widget. In Project settings > Install, copy the snippet into your product. Your users can now send feedback from inside your application.
- Connect your tools. Business rules route each conversation to a Microsoft Teams channel, a Slack channel, a Jira project, or a ServiceNow instance. Read the Microsoft Teams setup guide.
Guides
- Weloop for Microsoft Teams – install the app, link your Teams to a Weloop project, answer feedback from a channel or a chat, and the
helpandconnectbot commands. - Product overview – how Weloop engages, resolves, and escalates the interactions of your users.
- Sovereignty, security, and GDPR – where your data lives and how it is protected.
Requirements and limitations
- To use the Weloop apps and integrations, you must have an active Weloop account. The Microsoft Teams app, the browser extension, and the widget do not work without one.
- Feedback is collected by the Weloop widget in your product and managed in the Weloop dashboard. Integrations receive that feedback and send your replies back; they do not collect feedback on their own.
- Connecting an integration requires an administrator of your Weloop organization.
Support and contact
Email contact@weloop.io for any question about setup, billing, or a problem with the product. Include the name of your organization and, when relevant, the conversation identifier shown at the bottom of a feedback card.
For sales and partnership questions, use the same address or book a demo.
AI-generated content
The Weloop assistant in the widget uses AI to answer your users from your knowledge base and to summarize conversations for your team. Answers are marked as coming from the assistant, and your team reviews every conversation that is escalated. If you come across an answer that is wrong, inappropriate, or objectionable, report it to contact@weloop.io with the conversation identifier. Reports are reviewed within one business day.