Answers to your questions about Weloop.
Missing a question? Contact us, our teams will get back to you.
What Weloop does.
What is Weloop?
An AI agent built into your tools: web applications, Teams, Slack, browser extension. The AI answers from your knowledge base, asks the right questions and creates the right tickets. Your teams make the decisions.
How does the agent handle requests?
It reads the page the user is on, answers from your knowledge base with cited sources and recognizes duplicates. Then it asks the questions your rules call for.
Where do its answers come from?
From your knowledge base. Import your existing documents, in PDF, Word, PowerPoint, Excel, CSV, Markdown or HTML: the AI turns them into draft articles that you review before publication.
Where do requests the AI cannot resolve go?
You describe your rules in plain language. Weloop creates the ticket in Jira, ServiceNow, Slack, Microsoft Teams or its built-in kanban, with statuses and replies synced both ways.
Can your team take back control?
Yes. At any time, the user can ask for your team to take over, and a moderator can take over any conversation: the agent steps aside. Every AI feature can be turned off per project.
Which languages?
17 languages. The agent searches by meaning, whatever the language of the question.
What your technical teams will ask.
How do you install Weloop?
With an access to Weloop and a script in your applications. For Teams or Slack, the dedicated app. For software you cannot modify, the browser extension. Your users sign in through your SSO.
How long does it take to go live?
One day, with no development. You import your documents, the AI turns them into draft articles that you review, and the starter rules are prefilled.
Does Weloop work on Workday, Salesforce or ServiceNow?
Yes. The browser extension, for Chrome, Edge and Firefox, shows the same assistant on the sites you declare. It is deployed through your browser policy.
Which ticketing tools?
Jira, ServiceNow, Slack, Microsoft Teams or the built-in kanban, with fields mapped and statuses synced both ways. For any other tool, Weloop publishes the event to Amazon EventBridge.
Does Weloop have an API?
Yes. A REST API and an MCP server cover projects, tickets, announcements, surveys and the knowledge base. Keys are scoped and expire.
Can we test before going live?
Yes. Production and staging are linked: you test a rule before showing it to your users.
For your CIO, your CISO and your DPO.
Where is our data hosted?
In France, with Scaleway, with backups in a second EU region. 99.5% availability SLA.
Which AI models?
Mistral AI, hosted in the EU, with no training on your data. No AI processing outside the EU.
Can we host Weloop ourselves?
Yes, with Helm for Kubernetes or Terraform for AWS ECS. Your data then never leaves your information system. All three modes are described under Deployment.
Is Weloop GDPR compliant?
Yes. DPA on request, public list of subprocessors, export and erasure of a person's data within 10 business days, breach notified within 48 hours.
How do users sign in?
Through SAML 2.0 or OIDC SSO, with your IdP groups mapped to roles, through a signed JWT in your pages, or with a code sent by email.
Can we get our data back?
Yes. Your data can be exported at any time, and the agent's rules are versioned and reversible.
To move forward with our teams.
How much does Weloop cost?
Pricing is worked out with our teams, based on your deployment mode: Weloop cloud, on your own domain or self-hosted. All three modes are described under Deployment.
How does the demo work?
30 minutes with our team, on your real use case.
How do we measure what Weloop brings in?
The dashboard shows live what the AI resolved on its own, response times and satisfaction. For a first estimate, use the ROI calculator.
Who should we contact for a security review?
The team answers your CISO's questions at security@weloop.io. The DPA is available from gdpr@weloop.io.
Your question is not here?
30 minutes with our team, on your real use case. Or contact us, our teams will get back to you.
Learn more:The productHow it worksSovereignty and securityDeployment options
