Three ways to deploy Weloop.
From the Weloop cloud to your own infrastructure. For pricing, as for everything else, contact our team.
Weloop cloud
We host and run everything, in France and the EU.
- Hosting
- Scaleway Paris, backups in the EU
- Updates
- Automatic
- Availability
- 99.5% SLA
- Getting started
- Your access to Weloop, then a script in your applications
On your own domain
Weloop hosts the platform, and your employees see it under your own domain name.
- Hosting
- The same foundation as the Weloop cloud
- Updates
- Automatic
- Availability
- The same SLA, 99.5%
- Getting started
- Same as the Weloop cloud, with your domain name
Self-hosted
Weloop runs on your infrastructure. Your data never leaves your information system.
On Kubernetes, with a Helm chart, or on AWS ECS, with Terraform.
Setup, updates and pricing are defined with you.
Talk it over with the teamArchitecture, subprocessors and security for each option: Sovereignty and security.
What Weloop brings you, with your numbers.
A cautious estimate. The real gain is then measured in your dashboard.
Show the calculationHide the calculation
Starting example: an application with 1,600 users. Without the number of requests, we count 2 requests per user per year, so 3,200. We only count 67% of requests as resolved by the agent, a cautious assumption, below the 92% measured by Weloop: 2,144 requests. Each one avoids a €20 ticket, a common order of magnitude for a level 1 ticket, to replace with your own cost: €42,900 per year. For the team, each avoided ticket frees 13.7 min, the average handling time of a written ticket (MetricNet, 2023): 490 h per year, or about 9 h per week. These hours are the same gain as the euros, seen another way: they do not add to them. For several applications, the calculation assumes they are the same size.
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100,000+ users satisfied across Europe
The same features, whichever option you choose.
Which option for your project?
All three options give you the same product. What changes: who hosts it, under which name, and what your teams operate.
Weloop cloud
For
Getting started fast, on a first application, with nothing to operate.
On your side
Access to Weloop, then a script in your applications. Hosting, updates and backups are on us.
On your own domain
For
Projects where your employees must stay on an address of your company.
On your side
Same as the Weloop cloud, with your own domain name. The foundation and the SLA stay the same.
Self-hosted
For
Data that must never leave your information system, and your CISO's requirements.
On your side
Your Kubernetes cluster, with the Helm chart, or AWS ECS, with Terraform. You choose every provider, and the setup is defined with our team.
Do the features change depending on the option?
No. The agent, the knowledge base, tickets, surveys, the dashboard, the API and SSO are the same in all three options.
How long does it take to go live?
In the cloud or on your own domain, one day, with no development: you import your documents, the AI turns them into draft articles that you review, and the starting rules are prefilled. When self-hosted, the setup is defined with you.
Where is our data hosted?
In the cloud or on your own domain, in France, with Scaleway, with backups in a second EU region. When self-hosted, on your infrastructure: your data never leaves your information system. For the details, see Sovereignty and security.
How do we install Weloop?
With access to Weloop and a script in your applications. For Teams or Slack, the dedicated app. For software you cannot modify, the browser extension. For the steps, see How it works.
Can we get our data back?
Yes. Your data can be exported at any time, and the agent's rules are versioned and reversible.
Let's talk about your use case.
30 minutes with our team: your use case, your deployment option and your pricing.
Learn more:The productHow it worksSovereignty and securityFrequently asked questions
