01
Engage
Understands what the user really wants, without a form.
The agent already reads the open page and knows the person and their language. It spots what is blocking without making anyone fill in a form, and collects the useful evidence: an annotated screenshot or a screen recording, with consent.
Widget, Teams, Slack or browser extension: the same conversation everywhere.
Weloop Assistant
My expense report was rejected and I don't understand why.
Your report is blocked by the field Amount: €12,50 is rejected, invalid amount.
Attachmentwith consent
Annotated screenshotAnswers from your knowledge base, and checks that it helped.
The agent searches by meaning, in every language, and answers with the cited source. A “That works” is enough: resolved without your team, measured by CSAT. At any time, the user can ask for your team to take over.
9 requests out of 10 stop here.
Weloop Assistant
How do I fix that?
Knowledge basesemantic search
Entering an expense report96%
Expense categories41%
Reimbursement policy23%
Use a dot as the separator: 12.50, not 12,50.
Source: Entering an expense report, HR knowledge base.
That works, thanks!
Recognizes an issue that has already been reported and links the request to the existing ticket.
No second ticket to sort: the person is counted, gets the workaround in the meantime, and will be notified when it is resolved. Your team sees a single issue, with everyone it affects.
One ticket, every requester counted.
Weloop Assistant
By the way, this issue has already been reported. I'm linking your request to the existing ticket:
FB-2841, merged as a duplicatereported 2 days ago
Amount rejected on submissionRequesters4, then 5
Do other people have the same issue?
Yes, 4 people. You're counted: I'll let you know here as soon as it's fixed.
Only escalates real decisions, qualified and prefilled, into your tools.
Your business rules, written in plain language, say what to collect and who to hand it to. The agent completes the ticket with the impact, the urgency and the evidence, routes it to Jira, ServiceNow, Slack or Teams, and keeps replies in sync both ways.
Your team gets a decision to make, not a queue to sort.
Weloop Assistant
There are 5 of you on this bug. Is it urgent for you?
Yes, expense reports close on Friday.
I'm escalating it as a priority to the Product team :
FB-2841, priority raisedin Jira
Impact5 people affected
UrgencyHigh, closing on Friday
Evidenceannotated screenshot
ReceivedRoutedIn progressResolved
Keeps the user informed until “resolved”, then measures satisfaction.
SLAs counted in business hours, the user asked to confirm the fix, an announcement published in one click to everyone who was waiting for it. The loop is visible, not just closed.
NPS and CSAT collected at the right moment, not three weeks later.
Weloop Assistant
FB-2841
ReceivedRoutedIn progressResolved
The fix is live. Does it work for you?
That works
Great, I'm closing this. How did it go?
