The onboarding of employees (or the process of integrating new users) on a business application is a crucial step to ensure the adoption and effectiveness of the tool within the company. Poor integration can lead to frustration, confusion, and ultimately a failure to use the application.
So to put all the odds on your side, here is a non-exhaustive list of the 8 main mistakes to avoid to ensure a successful transition.
1. Lack of Structured Training
Well-organized training is essential to get users familiar with the application. If employees feel lost in the face of a new tool, they risk abandoning it quickly, which can not only lead to a decrease in productivity, but also generate significant financial costs related to the underuse of the software, or even the need to organize additional training. It can also impact the motivation and commitment of teams, thus compromising the achievement of the company's overall goals.
Solution : Offer a variety of training sessions, including practical workshops, how-to videos, user guides, and FAQs. Also consider training in small groups, which make it easier to interact. Thanks to its widget integrated directly into the business application, Weloop allows you to make your FAQ articles easily accessible. Our collaborative tool encourages mutual assistance between users thanks to the functionalities for exchanging feedback received.
2. Ignore feedback
User feedback is a wealth of information to improve the onboarding process. Ignoring their concerns can lead to an application that is not well suited to the needs of the team.
Solutions : Give your users the opportunity to simply and quickly report their feedback in order to further integrate them into the evolution of their application.
It is the essence of Weloop to give users a voice to allow the support team to focus its efforts on real needs.
3. Information overload
Presenting too much information at once can create confusion and a reluctance to use the tool. Users may feel overwhelmed and lose sight of key features.
Same when information is transmitted via various channels: Teams group, emails, telephone, multiple meetings...
Solutions : Target the information to be communicated. Introduce essential features first and then work your way up to more advanced aspects. Using a progressive learning system can be very effective. Weloop offers the possibility of communicating from the business application, with all users or by user groups: an excellent way to transmit the right information, to the right target and at the right time:)
4. Lack of post-onboarding support
Once onboarding is complete, some users may still have questions or issues. Not offering support can lead to frustration and slow adoption.
Solutions: Create a dedicated support line or forum where users can ask questions. Also organize follow-up sessions to address concerns and share tips. Among the multiple functionalities of Weloop, the creation of feedback directly from the business application, offers a considerable advantage to the user in making their voice heard. No need to leave your application, or to fill out complex technical forms, Weloop becomes the road partner for all users. Consulting the FAQ also provides support for autonomous research.
5. Neglecting personalization
Each user has different needs and a different level of experience. A one-size-fits-all approach can be ineffective and frustrating.
Solutions: Adapt the onboarding content according to the roles and responsibilities of the users. Indeed, the roles and responsibilities are different between application managers and operators. Weloop, gives the possibility of distributing tasks by business but also of segmenting actions by user groups. For example, you can create a specific FAQ by profession or user population, segment the sending of your NPS surveys and satisfaction questionnaires, etc.
6. Forget integration into the workflow
Users need to understand how the application fits into their daily lives. If it is seen as an additional tool, adoption will be difficult.
Solutions : Show concrete examples of the application in action as part of their daily tasks. Explain how it can improve their productivity and simplify their work. Beyond the tool, Weloop is also tailor-made support to meet your needs and stick to the stage of your application (e.g.: testing with a target of beta testers, in production with end users...). A Customer Success Manager accompanies you to train your team in the use of Weloop, define objectives, set up an action plan, help you manage communication...
7. Lack of Follow-up
It's important to know how users interact with the app after onboarding. Without follow-up, it can be difficult to identify areas of bottlenecks.
Solutions: Use analytics tools to track application usage. Conduct regular reviews to discuss progress, challenges, and successes with users.
From the Weloop back office, you can thus follow the trends in the use of your application (via the analytics tool) and the use of Weloop (via the statistical tool). Regular follow-up with a quarterly usage report is offered to you as part of support with one of our Customer Success Stories.
8. Enforcing Use
Forcing employees to use an application without considering their preferences can lead to resistance and lack of buy-in.
Solutions: Encourage a participatory approach. Explain the benefits of the tool and show how it can meet their needs. Involve them in the decision-making process when possible. Weloop is the collaborative tool for your business application. Because we are convinced that each user is a co-creator of their application, they will be able to read each other's feedback, respond to each other and help each other. Our primary desire is to put the user at the heart of the strategy, by developing a tool that meets their needs, facilitates their use, and maximizes their satisfaction.
Conclusion
Successful onboarding is critical to maximizing the adoption and effectiveness of a business application. By avoiding these common mistakes, you can create a positive onboarding experience that motivates users to fully engage with the tool. Ultimately, good onboarding not only facilitates the transition, but also contributes to a company culture that focuses on learning and innovation.
At Weloop, we have this user culture, to not only make it an essential player in your business application thanks to our widget, but a real driver of performance and growth. Shall we show you? Schedule your demo now.
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